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Subscription Plan
Your journey to wellness just got easier! The Onecare Subscription Plan is designed to make health management easier and more rewarding.
Get StartedWhy Subscribe?
Welcome Gifts
Receive complimentary gifts tailored to your subscription tier.
Tier Rewards
Unlock valuable rewards as you reach spending milestones.
Flexibility
Adjust, pause, or cancel your subscription anytime to suit your needs.
Full Cashback
Earn cashback on every order and use it for your next purchase.
Subscription Tiers & Rewards
Welcome Gifts
First-time subscribers receive a complimentary gift
Milestone Rewards
Unlock rewards as you reach spending milestones
Terms & Conditions
- Available for customers in Malaysia and Singapore.
- For single products, customers must purchase 3 boxes or 6 boxes to subscribe.
- Certain sets, such as the MealOne full set (3 flavors) or the SuperFIT Complete Set, are eligible without requiring a 3- or 6-box purchase.
- For product bundles, only bundles with a total of 3 or more items are eligible.
- Orders must have a status of "Shipped" to be converted into a subscription.
- First-time subscribers receive a complimentary first-order gift based on spending tier.
- Unlock milestone rewards at spending tiers of for a single subscription line.
- Rewards are calculated individually for each subscription line and automatically added to subsequent orders.
- Earn cashback on every subscription order, redeemable for the next subscription purchase.
- Subscription orders will not include promotional gifts such as long-term or seasonal campaign items.
- Tiered gifts will only be sent starting from the subsequent subscription order once spending milestones are reached.
- Subscribers will continue to enjoy cashback, tier rewards, and other exclusive subscription benefits with every subsequent order.
- Subscribers may edit, pause, resume, or cancel their subscriptions anytime.
- Edits will take effect in the next billing cycle while pausing, resuming, or canceling will take effect immediately.
- Active subscriptions may be combined if they share the same shipping address and frequency, provided the latest order status is "Shipped".
- When combining subscriptions, payment will be charged immediately, becoming the new subscription cycle date.
- Onecare's subscription service does not allow returns or exchanges, except for damaged or missing items.
- Refunds cannot be processed for returned products, nor can exchanges be provided for alternative items.
- Once an order has been processed (billed and entered our fulfillment queue), it cannot be canceled.
- Customers can view their next shipping date anytime on their Orders page.
- The subscription plan is not eligible for a money-back guarantee.
Frequently Asked Questions
Purchase 3 or 6 boxes of a single product, or eligible product sets. Once your order status is "Shipped", it can be converted into a subscription.
Yes, you can edit, pause, resume, or cancel your subscription anytime. Edits take effect in the next billing cycle, while pausing, resuming, or canceling takes effect immediately.
You unlock milestone rewards at spending tiers of for each subscription line. These rewards are automatically added to your subsequent orders.
Yes, active subscriptions can be combined if they share the same shipping address and frequency, provided the latest order status is "Shipped". When combined, payment will be charged immediately on the same day.
Extra 10% Cashback
On Your First Purchase
Sign up now for additional cashback at checkout. This offer expires in 10 days — don’t miss out!
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